I was in the airport the other day and I needed some help with a few questions I had. I did not have a lot of time, as I needed to be catching my connecting flight, so I knew that standing in line at the customer service desk was out of the question. I thought I would try and ask someone else who was working there and see if they could help me. The cleaning lady had no idea, so I moved on.

I hit the jackpot when I asked one of the employees of the Philadelphia airport transportation. He was very informative and was able to answer all of my questions. It was great because the lineup at the customer service desk had only moved up by three people at this point.

I made my connecting flight, feeling completely satisfied with the answers that I had been given. I needed to write a short note, letting the company know that I had found this employee to be particularly helpful. I am sure that he had a lot of things to do and was having a busy day, but he did not seem to mind that he had to stop what he was doing to help me out. That is a great employee.