Once a week I work for an online help service for a hosting company based out of my hometown.  It is a very convenient job as most of the help I give it is typed in a window.  I am only Level 1 support, so I answer basic questions about difficulties that our customers are having with our hosting service.

Once in awhile we get customers that are contacting us, praising us for our great service.  Today though, I did get a request that was different than any I have received before.

It was from an older lady that ran a little e-business selling makeup she created.  She told me that her sales were going great but that she was looking for a local web designer to redo the look of her website.

She was based out of New York, so I went online and did a search for "web design New York" and found her a couple of companies to check out.  She was very happy that I took the time to help with her question and I told her that it was all a part of our customer service.